Frequently Asked Questions

Q: What are your photo submission guidelines?

A: Professional photographs usually produce the best results. I can work with non-professional photographs, but I can’t work miracles :) If you want me to use your professional photographs, please have permission from your photographer.

*By sending me your photos, you certify that you have permission from the photographer to allow Forever Clever to reprint your images and agree to hold harmless Forever Clever for all costs, expenses, attorney's fees or judgements resulting from claims or lawsuits made for any grounds claiming that the product produced violates any copyright or proprietary right of any person or entity.*

Digital photographs can be emailed to Brenda.Ernzen@Gmail.com.

If your photographs are not digital, you have two options:
Scan - Please scan them in color at 300 dpi (resolution).
Snail Mail - Please contact me regarding where the photos should be mailed.

Q: From start to finish, how soon can I get my postcards?

A: Once I get your all of your photos, I normally can produce a couple of designs for you within a few days. I will then email them to you and you have the choice to make any changes. If you are timely in responding to my emails, the design process can be done within a few days. Upon receiving payment, I will place an order with my printer with the approved final design. It can take up to seven business days (USA, UK and Canada only) for you to get your postcards in the mail from the printer. Shipping to Australia can take up to 14 days. Shipping time may be slower for my other international customers (up to three weeks). If faster shipping options are necessary, please contact me for a quote. For recycled postcards, shipping may take longer than 7 business days.

Q: I tried emailing you some photos, but they got bounced back to me.

A: My inbox can only take attachments up to 10 MB. Try sending your photos one at a time. If they are over 10 MB, try resizing them (you can also ask your photographer to do that). If your emails are still getting bounced back, just give me a call (563-543-2344).

Q: How many photos should I send?

A: It depends on what kind of design you want. Three to six photos is average for the regular size, but more or less is fine. The oversized postcard can hold up to 15 photos.

Q: In addition to the return address, can you add a "thank you" message on the back of the postcard?

A: Yes! Basically you can add anything you want to the back, as long as it's in black and white. If you want the back to be in color, it is $16 more per 100 postcards for the regular size. Please note that the back will have a matte finish.

Q: What is the finished size of the postcard?

A: Regular Sized: 5.5" x 4.2" - printed on 80 lb glossy card stock (the back has a matte finish)

Oversized: 8.5" x 5.5" - printed on 80 lb glossy card stock (the back has a matte finish)

Recycled: 5.5" x 4.2 - printed on 100 lb recycled card stock (with a matte finish on both sides)

Other postcard sizes and folded cards are available. Email me for details and pricing.

Q: Do you print these yourself?

A: No. I use a professional printing company to do the actual printing. Everything will be shipped directly from them to you.

Q: Can I mail them without an envelope or are envelopes required?

A: Envelopes are not required. The postcard is thick enough to send as a postcard.

Q: What kind of stamp do I need to mail them in the U.S.A.?

A: Regular sized postcard: $0.32 postcard stamp

Oversized postcard: $0.45 first class mail stamp

If you mail them in an envelope (either size), they require a $0.45 stamp.

Q: Can I see one of your online samples in person?

A: Sure, just give me your address and I'll mail you an actual postcard sample. Please let me know if you want a sample of the "regular" size, "oversized" or "recycled" postcard...or all 3!

Q: When do I pay you and how?

A: I will not place an order with my printer until I get full payment. You can mail me a check or pay with Paypal. Please let me know what you prefer when you contact me. If you are looking for a quick turn around, Paypal is the fastest way to pay. I also accept Chase QuickPay, if you have a Chase bank account.

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Q: Can you ship to Canada, Australia or the UK?

A: Yes! I also can ship to other countries, please email me for details. Please note that all prices are in US dollars, and Paypal payment is required for international orders.

Q: Will my finished postcard be put on your webpage as a sample?

A: All of my finished postcards are placed on my Facebook business page and most are posted to this website (unless if my customer didn't want me to post it). All names have been changed for privacy. If you don't want your postcard online...just tell me ahead of time and I won't post it.

Q: I have more questions that aren't listed here...

A: Please send me an email at Brenda.Ernzen@Gmail.com and I would be happy to answer your question.

Q: Is there anywhere I can leave positive feedback?

A: Feel free to leave positive reviews on my Facebook business page (don't forget to become a fan of my page)! If you have any problems with your order please contact me immediately so that I can fix the problem! Also feel free to post my link on your local wedding message boards. And don't forget to tell your friends and relatives about me :) I love referrals!

Q: Okay I'm ready to place an order with you. What do I need to do?

A: Visit this page for ordering information.

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